13 March 2020

Dear customer,
With the rapidly changing situation of the Coronavirus (COVID-19) in the United Kingdom we are continuing to closely monitor the situation to ensure we are in a position to react accordingly, to minimise disruption to our business and importantly to you as our customers.
As a digitally focussed organisation we are fortunate to have a number of technologies available to us which will enable a large number of our team to work from home. As a result of the ongoing situation in the U.K and to facilitate this approach we are requesting that, where possible, communication with Zehnder Group UK is made via e-mail during this period.
Whilst it may not always be suitable to communicate with us via e-mail, we are encouraging this where possible to ensure that your enquiries are answered effectively and efficiently without any disruption our service levels. We will endeavour to respond to all e-mail enquiries within one working hour.
To ensure your enquiries are delivered to the right members of our team please direct these to the following:

Sales Orders: orders@zehnder.co.uk
CSY Sales Orders: orders@greenwood.co.uk
Sales Enquiries: customerservice@zehnder.co.uk
After Sales & Technical: aftersales@zehnder.co.uk
Logistics: logisticsrequests@zehnder.co.uk

If you have any questions regarding the above please contact your Zehnder sales representative who are available to respond to any queries you may have.

Thank you for your understanding and continued custom.

Yours sincerely,

Tony Rendell
Head of Customer Service & Operations